We have a 100% guarantee on ALL ITEMS if you ship your item(s) back to us! Life happens we get that! If it breaks, gets stepped on, melts or you are just unhappy follow the steps below.
To start a return, you can contact us via the "Chat With Us" button on our website. If your return is accepted, we’ll require you to send us the product(s) back, and we'll give you details a for instructions on how and where to send your package.
You can always contact us for any return questions at firstname.lastname@example.org.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Once we receive your package with your returned items, we will issue you a refund for the returned product and postage up to $5.00 USD